Terms of service

Last updated: July 25, 2025

Overview

Welcome to Bytehaus! These Terms of Service ("Terms") govern your use of our website and services. By using our website or purchasing our storage drives and related products, you agree to these Terms.

Company Details:

  • Trading Name: Bytehaus
  • Registered Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
  • Contact: hello@bytehaus.co.uk
  • Returns: accounts@bytehaus.co.uk

1. Access and Accounts

Age Requirements: You must be at least 18 years old or have parental consent to use our services.

Account Information: You must provide accurate, current information when creating an account or placing orders. You're responsible for maintaining the security of your account credentials.

Account Responsibility: You may not transfer, sell, or share your account with others.

2. Our Products

We specialise in storage drives and related technology products. While we make every effort to accurately represent our products:

  • Product colours may appear differently on your screen due to display settings
  • Technical specifications are provided in good faith but may be subject to manufacturer updates
  • We reserve the right to discontinue products or limit quantities
  • Product availability may vary by region due to shipping restrictions or local regulations

3. Orders and Acceptance

Order Process: When you place an order, you're making an offer to purchase. We reserve the right to accept or decline orders at our discretion.

Order Confirmation: Your order is only accepted when we send you an order confirmation email and process your payment.

Cancellations: We may be unable to cancel orders once they've been processed and shipped.

Personal Use: You confirm that purchases are for personal or business use, not for unauthorised commercial resale.

4. Pricing and Payment

Pricing: All prices are displayed in the currency indicated and may change without notice. The price charged will be the price shown at the time of order confirmation.

Additional Costs: Prices may not include:

  • Customs duties, import taxes, or VAT (depending on your location)
  • Shipping and handling charges
  • Local taxes as required by your jurisdiction

Payment Information: You must provide accurate payment information and warrant that you're authorised to use the payment method provided.

5. Shipping and Delivery

International Shipping: We ship worldwide, subject to local restrictions and regulations.

Delivery Estimates: All delivery times are estimates only. We're not liable for delays caused by:

  • Shipping carriers
  • Customs processing
  • Import/export restrictions
  • Events beyond our control

Risk Transfer: Once we transfer products to the carrier, title and risk of loss pass to you.

Import Duties: You're responsible for any customs duties, taxes, or import fees in your country.

6. Returns and Consumer Rights

30-Day Return Policy: You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unused and in its original packaging. You'll also need the receipt or proof of purchase.

Return Process:

  • Contact accounts@bytehaus.co.uk with your order details to initiate a return
  • We will confirm the return procedure and provide specific instructions
  • Important: Do not send items back without first requesting authorisation - unauthorised returns will not be accepted

Non-Returnable Items:

  • Custom or special orders
  • Storage drives that show signs of data writing or formatting
  • Items that have been opened or used (beyond initial inspection)
  • Sale items and gift cards

EU 14-Day Cooling-Off Period: If you're in the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. Your item must be unused and in original packaging with proof of purchase.

Refunds: We'll notify you once we've received and inspected your return. If approved, you'll be refunded using your original payment method within 10 business days.

Exchanges: The fastest way to get a replacement is to return the original item and place a new order once the return is accepted.

Consumer Protection: Your statutory consumer rights under applicable law are not affected by this return policy. Where local consumer protection laws provide greater rights, those take precedence.

7. Warranties and Consumer Protection

Statutory Rights: Nothing in these Terms affects your statutory consumer rights under applicable law.

UK/EU Customers: You have statutory rights under consumer protection legislation that cannot be excluded.

Product Warranties: Products may include manufacturer warranties. We'll assist with warranty claims where reasonably possible.

Limitation of Liability: To the extent permitted by law:

  • We exclude liability for indirect or consequential losses
  • Our total liability is limited to the price paid for the relevant product
  • These limitations don't apply to death, personal injury, or fraud

Consumer Protection Override: Where consumer protection laws provide greater rights than these Terms, those laws take precedence.

8. Intellectual Property

Our website content, including product descriptions, images, and branding, is protected by intellectual property laws. You may use our website for personal shopping purposes only.

Restrictions: You may not:

  • Copy, reproduce, or distribute our content
  • Use our content for commercial purposes without permission
  • Infringe on our or third parties' intellectual property rights

9. Data Protection and Privacy

Your personal information is processed according to our Privacy Policy and applicable data protection laws including UK GDPR, EU GDPR, and other international privacy laws.

Shopify Integration: Our website is powered by Shopify, who may also process your data as described in our Privacy Policy.

10. Prohibited Uses

You may not use our services:

  • For any unlawful purpose
  • To transmit harmful code or malware
  • To harass other users or our staff
  • To collect other users' personal information
  • To circumvent security measures
  • In violation of any applicable laws or regulations

11. International Compliance

Export Controls: Some products may be subject to export restrictions. You're responsible for compliance with your local import/export laws.

Local Laws: You must comply with all applicable local laws when purchasing and using our products.

Currency and Tax: Prices are displayed in GBP unless otherwise stated. You're responsible for any currency conversion fees and local taxes.

12. Governing Law and Disputes

Governing Law: These Terms are governed by English law.

Jurisdiction: Any disputes will be subject to the exclusive jurisdiction of the English courts, except where you have stronger consumer protection rights in your local jurisdiction.

Consumer Rights: If you're a consumer in the EU, you may also bring proceedings in your local courts under applicable consumer protection laws.

Alternative Dispute Resolution: EU customers may access the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

13. Limitation of Liability

General Limitations: To the fullest extent permitted by law, we exclude:

  • Indirect, special, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages beyond the price paid for the relevant product

Exceptions: We don't exclude liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Breach of statutory consumer rights
  • Any other liability that cannot be excluded by law

Consumer Protection: If you're protected by consumer protection laws that provide stronger rights, those rights take precedence over these limitations.

14. Changes to Terms

We may update these Terms from time to time. We'll notify you of material changes as required by applicable law. Continued use of our services after changes constitutes acceptance.

15. Severability

If any part of these Terms is found unenforceable, the remainder shall continue to apply to the fullest extent permitted by law.

16. Contact Information

General Enquiries: hello@bytehaus.co.uk
Returns: accounts@bytehaus.co.uk
Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

These Terms are designed to comply with UK consumer protection laws and international trading requirements. Your statutory consumer rights are not affected by these Terms.